Refund & Return Policy

Returns

To be eligible for a return, the following conditions must be met:

• The item must be in the same condition as received
• The item must be unused and undamaged
• The item must be returned in its original packaging
• A receipt or proof of purchase is required

Please contact The Pink Room team thepinkroomeg@gmail.com prior to returning any item. Once your return request has been approved, you will receive detailed instructions on how to send back your order.

Damaged, Defective, or Incorrect Items

We kindly ask that you inspect your order upon receipt.

If the item arrives damaged, defective, or incorrect, please contact us immediately and include clear photos of the product and the packaging. This will allow us to assess the issue and provide an appropriate resolution as quickly as possible.

Non-Returnable Items

We will not be able to accept returns for the following items:

• Custom-made or specially ordered products
• Personalized items
• Plants or other perishable goods
• Items that have been used, damaged, or altered after delivery
• Items returned without original packaging
• Sale or clearance items
• Gift cards

If you are unsure whether your item is eligible for return, please contact us before initiating a return.

Exchanges

If you wish to exchange an item, please contact us ASAP.

The original item must meet our return eligibility criteria. Once the return has been approved.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval status of your refund.

If approved, the refund will be issued to your original payment method, where applicable ASAP.

Please note that processing times may vary depending on your bank, card issuer, or payment provider.

Important Information

Shipping and delivery fees are non-refundable as it’s a third party service.

For any questions regarding returns, exchanges, or refunds, please contact The Pink Room team.